Return & Refund Policy

Return & Refund Policy

At UrbanAvi Store, your satisfaction is our priority. We want you to shop with confidence. If you're not happy with your order, here's how we can help.

1. Return Eligibility

We accept return or replacement requests only in the following cases:

  • The product received is damaged or defective
  • The wrong product was delivered

Note: We do not accept returns for change of mind or after 7 days of delivery.

2. Return Window

You must raise a return request within 7 days of receiving the order. Requests made after this period will not be accepted.

3. Proof Required

To initiate a return or replacement, please share:

  • Order ID
  • Clear photos or an unboxing video of the product showing the issue

4. Refunds

Refunds (if applicable) will be processed within 5–7 working days after product inspection and approval. Refund will be issued via the original payment method.

5. Non-Returnable Items

Certain products are non-returnable due to hygiene, personalization, or fragile nature. These will be clearly mentioned on the product page.

How to Raise a Return or Refund?

Business Name: UrbanAvi Store

Last Updated: April 2025